I have recently been planning on changing banks. I now know I will NEVER use FIRST CITIZENS BANK.
I walked into the lobby and asked for 2 rolls of quarters. She politely (with her nose in the air) asked me if I was a customer. I replied "no" She then informed me she could not do that because I was not a customer. The USA has became a very sad place to live if BASIC helpfulness is tied to your associations in business and banking etc.
Due to that experience I will inform anyone looking for banking not to bother with FIRST CITIZENS. BLATANT RUDENESS, WHO NEEDS IT.
Product or Service Mentioned: First Citizens Bank Customer Care.
Reason of review: Poor customer service.
Preferred solution: an apology.