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I have recently been planning on changing banks. I now know I will NEVER use FIRST CITIZENS BANK.

I walked into the lobby and asked for 2 rolls of quarters. She politely (with her nose in the air) asked me if I was a customer. I replied "no" She then informed me she could not do that because I was not a customer. The USA has became a very sad place to live if BASIC helpfulness is tied to your associations in business and banking etc.

Due to that experience I will inform anyone looking for banking not to bother with FIRST CITIZENS. BLATANT RUDENESS, WHO NEEDS IT.

Product or Service Mentioned: First Citizens Bank Customer Care.

Reason of review: Poor customer service.

Preferred solution: an apology.

Company wrote 0 public responses to the review from Sep 05, 2017.
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