First Citizens Bank Auto Loan Review from Gainesville, Georgia
This company is such a joke. I have an auto loan through them.
I have had my car for 6 months and have made 6 payments. Every month they say I have not made my payment, yet I have the checks that they cashed to prove that I have. Every month I have to call them to get the issue resolved. Last month they LOST my check, and then tried to charge me a late fee.
They charge you to pay on your loan over the phone, yet they have no way to pay it online (this is 2015?!) and why would I keep mailing checks that they lose? Today I get a phone call from them after I called and made my payment last week (due on the 6th, I paid on the 5th) saying that my payment is late. I explain that I just spoke with them last week and the payment was withdrawn from my bank account on the 6th. The employee then looks at my account and, what do you know, my payment was made on time, yet they weren't going to credit my loan until the 16th which would show up as a late payment.
The employee couldn't explain why, but did fix the error.
I will be re-financing my car ASAP. This bank is such a joke and they are obviously out to ruin people's credit.
Reason of review: Pricing issue.
Location: Gainesville, Georgia
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